There are hundreds of carpet cleaners advertising in Wiltshire, Somerset and Dorset — so how do you tell the professionals from the cowboys? Here's what to look for when choosing who to trust with your home.
Check Their Insurance
This is non-negotiable. Any reputable carpet cleaner should carry full public liability insurance. Accidents can happen — equipment leaks, colour damage, water marks — and without insurance, you're left to pick up the bill. Always ask to see proof of insurance before booking.
At Carpet Monkey, we carry comprehensive public liability insurance on every job. It's peace of mind for you and for us.
Ask About Their Equipment and Products
Professional-grade equipment makes an enormous difference to results. Cheap portable machines don't generate enough heat or suction to deep-clean effectively. Look for a company using truck-mounted or professional hot-water extraction systems.
Ask what cleaning solutions they use. Harsh detergents can leave sticky residues that attract dirt — meaning your carpet gets dirty faster after cleaning. Eco-friendly, low-residue solutions (like the Micro-Splitter products we use) deliver better long-term results.
Look at Their Reviews
Genuine customer reviews are the best indicator of quality. Check Google Reviews specifically — they're harder to fake than testimonials on a company's own website. Look for consistent themes: punctuality, professionalism, quality of results.
Be wary of companies with very few reviews, or reviews that all appeared at the same time. A steady stream of genuine feedback over months and years is what you want to see.
Beware of Bait-and-Switch Pricing
If a price seems too good to be true, it probably is. Some companies advertise very low prices to get through the door, then upsell aggressively once they arrive. Common tactics include charging extra for stain treatment, deodorising, or 'protective coating' that was never mentioned in the quote.
A professional company will give you a clear, honest quote upfront — either over the phone or after a brief inspection — and stick to it. No surprises, no pressure.
The Carpet Monkey Approach
We believe in transparency, quality and honesty. We'll tell you exactly what to expect, give you a fair price, and let the quality of our work speak for itself. No pushy sales tactics, no bait-and-switch, no hidden charges. Just a uniformed, polite technician who turns up on time and does an excellent job.
Need professional help?
Whether it's a stubborn stain, a routine deep clean or anything in between — we're here to help.